Five Sigma launches new tools for no-touch claims handling

Five Sigma introduced Adjuster’s Cockpit and Clive Claim Conductor at ITC Vegas 2026 in Las Vegas on Sept. 29. The new capabilities are designed to let insurers automate more of the claims lifecycle while keeping adjusters focused on exceptions, approvals and higher-value decisions.

Why it matters: - Five Sigma is pushing insurers toward no-touch and low-touch claims operations. - The new tools are designed to reduce routine adjuster work while keeping human oversight in place for exceptions and judgments. - The company says the approach can help insurers apply experienced claims expertise across more claims without slowing routine processing.

What happened: - Five Sigma unveiled Adjuster’s Cockpit and Clive Claim Conductor on Sept. 29, 2026. - The announcement came in Las Vegas ahead of ITC Vegas 2026, held Sept. 29-Oct. 1 at Mandalay Bay Convention Center, Booth 3244. - The products are part of Five Sigma’s Automation First vision and represent its third stage.

The details: - Clive Claim Conductor tracks where a claim sits in its lifecycle and advances the claim when the stage goal has been met. - Adjuster’s Cockpit gives claims teams a cross-claim view of automated claims and highlights claims awaiting human input or blocked from moving forward. - When human input is needed, adjusters can review Clive’s recommendation, confidence level and supporting explanation, then execute, edit or dismiss the recommendation. - Insurers can define which actions run automatically and which actions stop for human intervention. - Automation can be configured by action, sub-organization and line of business. - Five Sigma says this setup lets insurers expand automation at their own pace. - When a claim can move within defined rules and guardrails, it can continue without human intervention. - When approval, an exception or human judgment is required, Cockpit brings the adjuster into the process.

Between the lines: - The launch shifts the focus from automating isolated tasks to orchestrating the entire claims workflow. - The model is meant to create a continuous operating system where human involvement changes by claim and by action instead of being a fixed step in every process. - That could give insurers more control over where AI operates, while preserving manual review where risk or complexity is higher.

What's next: - Five Sigma will demo Adjuster’s Cockpit and Clive Claim Conductor at ITC Vegas 2026. - The company says insurers can deploy Five Sigma end to end or modularly, depending on their operating model. - Clive, Five Sigma’s AI Claims Expert, is designed to automate routine tasks, dynamically plan claim handling and advance claims according to operating procedures. - Five Sigma serves insurers, MGAs, TPAs, reinsurers and self-insured organizations. - More information is available at fivesigmalabs.com